FAQs

 

Q: Can I return the item if it doesn't work or is damaged?

A: Yes! If your product is damaged or doesn’t work as described, just reach out to us within 7 days of receiving the product and we will work with you to resolve the issue.

Exceptional support. You can contact us by sending your message here:  Contact Page

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our  Track Order page.

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us, and we'll get it addressed!

Q:  How can I get in contact with you?

A: We handle customer service through email.  Click Here to open a chat with us and let us know if you have any questions or concerns.

Q: Does JME bridal ship outside of Australia?

A: Unfortunately, the products listed under bridal are part of a collaboration with JME designs and can only ship within Australia at this point in time! We will let you know once this is available internationally!