Return Policy

Return Policy

At Leclerc Co. we strive to provide you with high-quality products and excellent customer service. Our refund policy is designed to be fair and transparent, ensuring a positive shopping experience. Please carefully review the following terms:

  1. Refunds for Damaged Products:

We will gladly issue a refund or replacement for products that arrive damaged. To qualify for a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving the damaged product.
  2. Provide clear photos of the damaged product and its packaging.
  3. Our team will assess the damage and initiate the refund or replacement process.
  1. Change of Mind Returns:

We do not accept returns or issue refunds for a change of mind. Please make sure to carefully consider your purchase before completing the order.

  1. Eligibility for Refund:

Our refund policy is applicable only to products that are damaged upon arrival. We do not provide refunds for the following:

  1. Change of mind or personal preference.
  2. Products that have been used or altered.
  3. Products returned without proper notification or authorization.
  1. How to Request a Refund:

To request a refund for a damaged product, please follow these steps:

  1. Contact our customer support team via the Contact Us tab, or at leclerc.co@outlook.com within 7 days of receiving the damaged product.
  2. Provide your order number, a clear description of the damage, and attach photos of the damaged product and its packaging.
  3. Our team will review your request and guide you through the refund process.
  1. Processing Time:

Refund requests will be responded to within 3-4 business days and the process will depend on information provided. The funds will be returned to the original payment method used for the purchase once the request has been approved.

  1. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team on the Contact Us tab, or at leclerc.co@outlook.com

Please note that Leclerc Co. reserves the right to update or modify this refund policy at any time. Thank you for choosing us for your shopping needs.